According to a survey from ParcelLab and YouGov, for 63% of shoppers, the primary concern when making a return is that it does not involve shipping costs.
The second concern was offering a return label or QR code, with 33% of respondents stating so.
More:
- 58% of respondents would be willing to return products in a physical store to avoid shipping fees.
- 19% would prefer retailers provide a clearly advertised return policy on their website.
- 92% of consumers stated that return policies influence purchase decisions.
- 78% of respondents have had to return a purchase.
