Optiwe added AI and ChatGPT features to its messaging platform in a bid to help sales team members communicate more effectively with prospective clients.
The product is designed for sales teams in SMEs that primarily use WhatsApp for communication. The platform includes four products: a Chatbot Creator for WhatsApp, a WhatsApp Shared Inbox, a CRM for WhatsApp, and WhatsApp Marketing Software.
With the Chatbot feature, businesses can design automated sales conversations for clients that reduce wait times and answer clients' queries.
- The Shared Inbox unifies messages from multiple sales reps.
- The CRM tool leverages AI to analyze conversations and generate custom reports.
- Lastly, the marketing platform can help customers send bulk messages to prospective clients.
With this launch, Optiwe aims to position itself as a leader in online sales and customer service solutions for WhatsApp, offering businesses new tools to improve their customer service processes and increase their sales.
