UJET, a San Francisco-based company with a cloud-based call center application that integrates with customer relationship management (CRM) solutions, has partnered with Google Cloud to launch its new UJET WFM workforce management suite.
This latest offering provides updated business intelligence solutions to optimize workplaces, boost job satisfaction, and improve customer service.
UJET WFM aims to provide employees and employers with technical support to ensure productivity and successful outcomes.
- The workforce management suite is equipped with intelligent forecasting, customizable scheduling, and real-time adherence monitoring to improve remote contact center agent performance and deliver more positive and consistent customer experiences.
- Other notable features of UJET WTM include:
- Multi-modal support.
- Reduced complexity through access to data and analytics.
- Rapid implementation and scalability.
- UJET WFM is natively available within the Google Cloud Contact Center AI Platform.
