BT Group, the largest mobile and broadband provider in the U.K., plans to reduce its workforce by up to 55,000 jobs by 2030.
The company aims to replace some positions with AI technology.
- Around 10,000 roles, mainly in customer service and network management, are expected to be automated, according to BT.
- CEO Philip Jansen has set a target to reduce costs and expenses by £3B ($3.7B) annually by 2025.
- BT is actively implementing a nationwide fiber-optic rollout and sees AI as advantageous for improving customer service and driving business growth.
- Goldman Sachs analysts predict that generative AI technologies could potentially automate around 300 million full-time jobs, affecting two-thirds of jobs in the U.S. and Europe to varying degrees.