| The European Consumer Organization (BEUC), the EU's largest consumer group, has called for urgent investigations into the risks of generative AI and urged regulators not to delay action. The group expressed concerns about the potential for disinformation,
manipulation, scams, and harm caused by systems like ChatGPT. - In a call to action
published Tuesday, the BEUC's deputy director general called on safety,
data, and consumer protection authorities to launch investigations
immediately and not wait until AI has harmed consumers.
- The BEUC believes consumers need protections while they await final passage of the EU's upcoming AI Act.
- The groups represent consumer organizations across 13 EU countries.
- Its call to action coincides with a new report from Forbrukerrådet, a BEUC member and Norwegian consumer organization.
- The
report, titled "Ghost in the Machine: Addressing the consumer harms of
generative AI," covers topics like data secrecy, wrong or inaccurate
output, AI bias, chatbot manipulation, and security vulnerabilities.
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