Bank of America (BofA) is leveraging the metaverse and AI for an immersive training program for its new hires, using VR headsets to simulate real-world experiences. This approach includes scenarios such as dealing with an angry customer, responding to a robbery, and relaxing activities in a virtual environment. The training program is initiated at BoA's new-employee boot camp at the New York Hilton Midtown. - Upon arrival, new hires are provided with a VR headset.
- The VR experience presents various situations, including handling an upset customer due to an account mix-up.
- Another scenario involves maintaining composure while dealing with a simulated robbery.
- For relaxation and stress relief, the VR program includes serene settings like a virtual island and even a unicorn to sit on.
- The program aims to provide a comprehensive, immersive, and interactive training experience.
In 2017, Walmart began using Oculus Rift VR headsets in its training centers, dubbed Walmart Academies. - Crate & Barrel is among the first retailers to focus on metaverse growth by expanding its leadership team.
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