Poland's competition watchdog declared that Amazon conducts misleading sales and delivery practices.

 

Poland's competition watchdog declared that Amazon conducts misleading sales and delivery practices.

 The Office of Competition and Consumer Protection (UOKiK) said users are misled about when a sales contract is concluded, what the product availability is, delivery times, and what their consumer rights are.


  • If UOKiK is able to prove the accusations, Amazon EU could be fined up to 10% of its turnover.
  • Amazon publicly declared it follows all Polish legal requirements.
  • UOKiK argues that Amazon does not explicitly say that the product availability and delivery speeds on its website are estimates.
    • Thus, consumers do not have the complete information they should have to decide whether to complete a purchase or not.

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