Seventy-seven percent of consumers in the U.S. said that interacting with chatbots is frustrating.

 

Seventy-seven percent of consumers in the U.S. said that interacting with chatbots is frustrating.  According to a poll by Ipsos, 68% of Americans have already used customer service chatbots. The survey also found that 77% of U.S. consumers prefer to interact with human customer service rather than chatbots. Only 35% said chatbots can solve their problem most of the time. 64% said that the government should stop job loss due to the widening use of AI. Regarding other topics, the survey found that 66% of Americans will watch the Super Bowl, and 33% were more excited about the ads than the game itself.