Several Microsoft Outlook email service users have reportedly been unable to send and receive emails after Microsoft implemented changes to its cloud storage quotas this February.
The
tech giant now counts Outlook.com attachment data against a customer’s
OneDrive data, and those who exceed their allotted cloud storage quota
will experience email service disruptions.
- Microsoft announced these changes
on its support page, stating that “starting Feb. 1, 2023, cloud storage
across Microsoft 365 apps and services will include Outlook.com
attachments data and OneDrive data.”
- Newer
Microsoft customers receive five gigabytes of storage space,
while long-time service users may have access to 15 gigabytes, the
company’s previous quota.
- Microsoft customers affected by these changes have taken to the internet to complain,
alleging that they are being forced to buy cloud storage and that the
tech giant is failing to be fully transparent about its new storage
limits.
- To
rectify this issue, Outlook users can either upgrade to a higher tier
to gain more storage, remove attachments and other large data from
Outlook to ensure they remain below the quota, or simply opt for a
different email provider.
