Expedia has integrated an OpenAI-powered chatbot into its app to help users plan trips. The ChatGPT-powered bot is now in beta testing on Expedia's iOS app.
- The "in-app travel planning experience" lets users converse with the app to gain recommendations on where, when, and how to travel, according to Expedia.
- The conversational vacation planning is now available directly within Expedia's app.
- CEO Peter Kern called it "a really interesting capability to make the shopping experience, the discovery experience, easier for certain people who want to use natural language."
- The company also recently added a ChatGPT plugin for users to chat and plan trips on the ChatGPT site.
- Its chatbot is only available in English on iOS. Expedia is planning to bring the feature to Android in the future.